13400 Privacy Policy — User Information Protection
This Privacy Policy explains how 13400 collects, uses, stores and protects the personal information of users on our platform in Malaysia. We take this responsibility seriously and are committed to keeping your data safe at all times.
Effective: 1 January 2026 | Version: 2026.1
What We Collect When You Use the Platform
When you register or use the 13400 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically as you browse the platform.
Account Information
- Full name, date of birth and gender.
- Email address and mobile number.
- Username and password (stored in encrypted format).
Device & Browser Information
- Device type, operating system and browser version.
- IP address and general location data (state/country).
- Access times, pages visited and session duration.
Payment Information
- Records of MYR deposit and withdrawal transactions.
- Payment methods used (full card numbers are never stored).
- Financial account history for audit and compliance purposes.
Usage Data
- Game preferences, sports browsed and betting history.
- Interactions with platform features (clicks, searches, settings).
- Feedback submitted to customer support.
Why We Use Your Information
Your information is used to create and manage your account, process transactions in MYR, verify user identity and provide effective customer support. Without this information, 13400 services cannot operate securely.
Data is used to detect suspicious activity, prevent fraud and meet applicable legal requirements. This includes age verification (18+) and compliance with relevant regulations in Malaysia.
We analyse usage habits to improve sports, game and promotion recommendations that are relevant to you — making your experience on 13400 more enjoyable and tailored to your interests.
Aggregated and anonymised data is used to understand overall platform usage patterns, allowing us to improve performance, the interface and new features that are meaningful to users in Malaysia.
Cookies & Tracking Technologies
The 13400 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions including login, account sessions and transaction security. Cannot be disabled without affecting platform functionality.
Helps us understand how users interact with the platform — most visited pages, time spent and navigation flow — for improvement purposes.
Saves your preferences such as language and display layout so you don't have to reconfigure them every time you log in to 13400.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.
Data Storage, Security & Sharing
How We Protect Your Data
13400 uses industry-standard SSL/TLS encryption for all communications between your device and our servers. Sensitive data such as passwords are stored using irreversible hashing methods. Access to user databases is restricted to authorised personnel only, with a full audit log for every access.
- Servers are protected by multi-layered firewalls.
- 24/7 monitoring for anomaly detection and cyber threat prevention.
- Regular data backups to ensure continuity of service.
Sharing with Third Parties
13400 does not sell or rent users' personal information to any third party for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment provider: MYR transaction details required to process deposits and withdrawals.
- Legal authorities: When required by Malaysian law or a valid court order.
- Technical support: Infrastructure providers bound by strict confidentiality agreements.
Your Rights as a 13400 User
As a 13400 platform user in Malaysia, you have the following rights regarding your personal data. We are committed to helping users exercise these rights without unnecessary barriers.
You have the right to request a copy of the personal information we hold about you. Access requests will be processed within 14 business days after identity verification.
If your information is inaccurate or outdated, you can update it directly through your account settings or contact our customer support for a prompt correction.
You may request deletion of your account and personal data, subject to legal retention requirements and the resolution of any pending transactions.
To exercise any of the above rights or to enquire about this privacy policy, contact our team at [email protected] or use the support channel after logging in to your account. You may also refer to FAQ us for more information.
Policy Updates & How to Contact Us
13400 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology or applicable legal requirements. The latest version will always be available on this page with a clear effective date. We encourage users to review this page periodically.
If significant changes are made that affect how we use your data, we will notify users via their registered email or in-platform notifications on 13400 before the changes take effect.
For any questions, concerns or requests related to your data privacy, you can reach us by email at [email protected]. Our team will respond within three business days. For general information about the platform, please visit FAQ or About Us.