13400 Responsible Gaming — Play Smart
At 13400, entertainment means enjoying the experience with a clear head and peace of mind. We believe healthy gambling starts with self-awareness — know your limits, maintain a balanced life, and know when to stop.
This page is updated regularly to ensure accurate and helpful information for all our Malaysian users.
Our Commitment to Responsible Gaming
13400 takes our responsibility for user wellbeing seriously. Our platform is designed to provide a fun and safe entertainment experience — not a source of stress or financial hardship. We offer a range of tools and resources to help users stay in control.
Responsible gaming means enjoying gambling as entertainment only, with full awareness of the risks, personal limits, and the impact on daily life. 13400 is committed to ensuring every user in Malaysia has access to the information and tools needed to play wisely.
- Gambling is for entertainment, not a source of income.
- Never bet with money you cannot afford to lose.
- Gambling outcomes are unpredictable — every match can go either way.
Recognise the Signs of Risky Behaviour
Awareness is the first step. Here are signs that you or someone close to you should take seriously.
- Borrowing money to gamble or cover losses.
- Neglecting bills and basic necessities due to gambling.
- Hiding gambling expenses from family.
- Continuing to gamble in an attempt to recover losses.
- Feeling anxious or irritable when unable to gamble.
- Using gambling as an escape from problems.
- Unable to stop even when you have intended to do so.
- Neglecting work, family, or social responsibilities.
If you recognise any of the signs above in yourself, we encourage you to take proactive steps by using the self-control tools provided by 13400 or seeking professional help.
Guide to Setting Time & Budget Limits
One of the most effective ways to stay in control is to set your limits before you start playing — not after. 13400 recommends the following approach for all Malaysian users:
Daily & Monthly Budget Limit
- Set a maximum amount in MYR (RM) that you are comfortable losing each day or month — and stick to it.
- Keep your gambling funds separate from your savings and daily expenses.
- Do not increase your deposit limit once you have reached the limit you set.
Session Time Limits
- Set a time reminder on your phone so your gaming sessions don't run over without you noticing.
- Avoid playing late at night or when you are feeling stressed.
- Take a break after each session — give your mind time to rest.
Available Self-Control Tools
13400 provides self-control options to help users manage their platform usage more responsibly.
Users can set daily, weekly, or monthly deposit limits in RM through their account settings. These limits help you stay in control of your spending without relying solely on willpower.
If you feel like you need a breather, the temporary break option lets you pause access to your account for a set period — from a few days to a few weeks. This gives you space to reassess without any pressure.
For more serious cases, users may apply for a long-term self-exclusion. This will block access to your 13400 account for an extended period, giving you the time needed to seek help and restore balance.
To activate any of the self-control tools above, log in to your account and go to the settings section, or contact 13400 customer support for immediate assistance.
Minor Protection
13400 sets a minimum age of 18 for all users. We take this responsibility seriously and enforce strict age verification measures during the registration process.
To parents and guardians, we encourage you to take the following steps to protect children from accessing online gambling platforms:
- Make sure your device is protected with a strong password and is not accessible to children.
- Use parental control software to block access to gambling websites.
- Do not save your login credentials on shared devices.
- Have open conversations with your children about the dangers of irresponsible gambling.
If you suspect an underage account, please contact the 13400 support team immediately. We will investigate and take appropriate action.
Don't Wait — Professional Help Is Always Available
Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with gambling-related issues, the best step is to talk to someone who can help.
Healthy gambling means it does not interfere with your personal relationships, work, health, or finances. If any area of your life starts to be affected, that's a signal to stop and seek support. Remember that family and friends are your best source of support.
The 13400 customer support team is here to help you activate self-control tools, answer account-related questions, or connect you with the right support resources. You can reach us through the available support channels after logging in, or refer to FAQ us.
Remember: Betting should always be a choice, not a necessity. If you feel compelled to bet or find it difficult to stay in control, please seek professional help immediately.
Support email: [email protected] — We're here to help.